Company Policies
Here you can find information about our company policies, procedures, and our craftsmanship guarantee. Policies and procedures are updated periodically. Check back frequently to stay up to date. Please feel free to contact us directly via, email chat, or contact form for any further information.
Company Policies & Procedures
Craftsmanship Guarantee
Here at Live Good Luxury Leather, LLC we understand the importance of quality, trust, and having a good reputation. That is why we stand behind the craftsmanship of our products.
We will repair or replace any craftsmanship defects that occur with normal use.
Covered Examples:
A rivet cap pops off; a stitch busts; metal buckle breaks; a snap doesn't properly secure; an eyelet comes out with laces, etc.
**Contact us immediately if any of these events should occur. We will make our best effort to repair the item. If repair is not an option, we will replace it with the same item. If an item is not in stock, it will be custom made for you.
**If you are not sure whether or not something is covered, please reach out to us as well.
Non-Covered Examples:
Normal wear and tear.
Improper Use:
Leather can distort or lose shape if it is not used/stored properly. A bag (especially novelty bags) can have a "stretched" or distorted appearance if you fill it with too much weight. If done for an extended period of time, the distortion can become permanent.
Improper Storage:
If leather is stored in excessively hot or dry conditions it can dehydrate the leather and cause cracking or peeling. Leather stored in excessively wet or humid conditions can grow mold.
Damage:
Any damage due to accidents (or on purpose). Examples include, but are not limited to, dropping a bag in a puddle; A "crazy ex" being destructive; Pet damage; etc.
Combat:
Participating in any sort of combat. If a buckle breaks because you got chopped in battle.... that does not count... Learn to duck and dodge my friend ;)
NOTE: None of our products are SCA or combat rated unless specifically requested as a custom order. Damage sustained during Battle/Combat/LARP/SCA are not covered.
Custom Orders
Placing Order
Whether you know exactly what you want, or just have a general idea, we would love to help make your ideas a reality! Please feel free to contact us via chat, email, contact form, or social media. We will work with you to come up with a design you will love! Please feel free to send us any pictures or reference photos.
Pricing
Project pricing depends on the complexity of your project. Please let us know if you have a specific price range you would like to stay within. We will tailor your project to stay within your budget while also incorporating all of your "must have" elements!
The price of your order will not change once the scope of project has been agreed upon, and the invoice has been paid.
The only exception is if the client makes changes to the project afterwards. Things like added elements, increased intricacy, more hardware, more straps, etc, call all increase the price. Also changes such as choosing more expensive hardware will also increase the price. The price will not be increased without advance client approval.
Changes To Project
Changes to your project are allowable.
Any changes made to project after invoice is paid, and work has begun, will incur additional charges.
The exception to this rule would be if the change does not increase the cost of the materials, or does not add any additional work or elements to the project. For example, changing the rivets from antiqued nickel to antiqued brass instead (before rivets have been set); Changing the color of a belt from blue to red (before the belt has been dyed); Changing the monogram (before it has been applied to the leather).
Non-Payment Policies
Payments not received in a timely manner will be considered delinquent. A follow up text link and email reminder will be sent once account becomes delinquent.
Failure to pay outstanding balance within 30 days will place account into a frozen status. No further work will be completed until payment has been made, and account has been brought back into good standing.
Failure to pay outstanding balance within 60 days will place account into a cancellation status. Order will be cancelled.
No refunds will be issued once work has begun.
If work has not begun, client will forfeit portion of payment used to purchase materials. Remaining balance will be refunded to client upon request. Refund does not process automatically.
Any future orders will require payment in full before order will be placed.
Wholesale Orders
Honesty, Integrity, and Trust. That is how we do business.
Both parties mutually agree not to modify and/or produce/reproduce the other party's products or designs without their express written permission.
Live Good Luxury Leather LLC does not provide exclusivity of our products to our wholesale clients. We wholesale to multiple companies, vendors, and businesses.
There is no guarantee, assumption, or expectation of the existence of exclusive rights of our wholesale product(s), unless an agreement has been made in writing, and an additional premium has been paid in advance, for a designated timeframe.
There is no guarantee, assumption, or expectation of the existence of exclusive rights for Live Good Luxury Leather LLC, or any of our wholesale clients, to restrict the participation of ourselves, or other clients at events, festivals, faires, or at any other venues.
**Down Payments are NON-REFUNDABLE**
Exception: Order is cancelled within 24 hours AND materials have not been ordered.
Orders Under $1,000
Full payment must be received within 7 days of placing order. Invoice must be paid in full before materials will be ordered, and before work will begin.
Orders $1,000 - $3,000
Payments and shipments will be broken down into two installments. A down payment of 50% is required.
Down payment must be received within 7 days of placing order. Materials will be ordered upon receipt of down payment.
Second payment installment of 50% must be must be paid within 30 days of order being placed, or before second half of order ships, whichever comes first. Remaining products will not ship until full payment has been received.
Orders $3,000 - $10,000
Payments and shipments will be broken down into three installments. A down payment of 30% is required.
Down payment must be received within 7 days of placing order. Materials will be ordered upon receipt of down payment.
Second payment installment of 20% must be received within 30 days of placing order, or when first delivery ships, whichever comes first.
Third payment installment of 50% must be must be paid within 45 days of order being placed, or before second half of order ships, whichever comes first. Remaining products will not ship until full payment has been received.
Orders $10,000 - 15,000
Payment will be broken down into four installments of 25% each. A down payment of 25% is required.
Down payment must be received within 7 days of placing order. Materials will be ordered upon receipt of down payment.
Second payment installment of 25% must be received within 30 days of placing order, or when first delivery ships, whichever comes first.
Third payment installment of 25% must be paid within 45 days, or when second delivery ships, whichever comes first.
Fourth payment installment of 25% must be paid within 60 days of order being placed, or when third delivery ships, whichever comes first. Remaining products will not ship until full payment has been received.
Orders Over $15,000
Payment will be broken down into five installments of 20% each. A down payment of 20% is required.
Down payment must be received within 7 days of placing order. Materials will be ordered upon receipt of down payment.
Second payment installment of 20% must be received within 30 days of placing order, or before first batch of products ships, whichever comes first.
Third payment installment of 20% must be paid within 45 days of placing order, or within 7 days after second batch of products have been shipped, whichever comes first.
Fourth payment installment of 20% must be paid within 60 days of placing order, or within 7 days after third batch of products have been shipped, whichever comes first.
Fifth payment payment of 20% must be paid within 75 days of order being placed, or before final batch of products ships, whichever comes first.
Non-Payment Policies
Payments not received in a timely manner will be considered delinquent. A reminder text and email links to your invoice will be sent once account becomes delinquent.
Failure to pay outstanding balance within 7 days of notice will place the account into a frozen status. No further work will be completed until payment has been made, and account has been brought back into good standing.
Failure to pay outstanding balance within 30 days of notice will place account into a cancellation status. Paid portion of order will be fulfilled. Remainder of order will be cancelled. Adjustments to product quantities will be made in order to bring account out of a negative balance and as close to a zero balance as possible. Any remaining credit will be forfeit and used as a cancellation fee.
Any additional discounts or special pricing given for bulk wholesale orders (100 items or more) will be rescinded due to non-payment. Product pricing will be reverted to non-bulk wholesale price. Invoice will be adjusted to reflect the new pricing.
If less than 50 percent of the full payment has been received, wholesale pricing will be reverted to retail price. Product quantities will be adjusted to reflect retail pricing instead.
Any future orders will require payment in full before order will be placed, regardless of dollar amount.