FAQs
You Asked, We Answered
Live Good is no longer accepting Groupons. What do I do now?
GROUPON is responsible for all UNREDEEMED vouchers. Please contact Groupon for your options. Live Good DOES NOT receive any funds until after services have been rendered.
I have a REEDEMED Groupon voucher but my appointment was cancelled due to COVID closures. What do I do now?
You have 2 available options:
1.) Receive a full refund for purchase value NOT service value.
2.) Receive your choice of CBD products that are equal or lesser value of the original purchase value NOT service value.
I have unredeemed gift cards or a credit balance on my client account that were purchased during the COVID shutdown. What do I do now?
You have 2 available options:
1.) Receive a full refund for purchase value NOT service value.
2.) Receive your choice of CBD products that are equal or lesser value of the original purchase value NOT service value.
I have a remaining service credit for a prepaid series due to the COVID shutdown. What do I do now?
You have 2 available options:
1.) Receive a prorated refund for purchase value of unused services, NOT service value.
2.) Receive your choice of CBD products that are equal or lesser value of the prorated purchase value, NOT service value.
SMALL PRINT
*If purchase is not associated with an existing client account then a receipt or other proof of purchase is required for refunds or exchanges.
*Refund an Exchange Policy are void on purchases that expired prior to the mandatory COVID shutdown.